感謝用：  

感謝您購買(我們的產品)～Thank you for purchasing (our products).  

感謝您提供的訊息～Thank you for your message.  

感謝您的回覆～Thank you for your reply.  

感謝您寄來跟（產品問題）有關之來信～Thank you for your email about (the problems of our products). 

感謝您對於（產品價格）的詢問～Thank you for your query about (the price of the products). 

感謝您寄送給我（這些照片）～Thank you for sending me (these photos).
 

對於延宕時的道歉：(外國人的客套文化是先委婉拒絕或道歉再說明理由) 

抱歉延誤了～Apologies for the delay. 

我感到抱歉這麼晚回覆您，但… 
I apologize for the delay in getting back to you,but.. 
Apologies for the delay in getting back to you,but… 

很抱歉對於處理問題的延宕～Sorry for the delay in dealing with/handling the problem. 

很抱歉沒有早點回覆你，但…Sorry for not getting back to you earlier, but.. 

很抱歉延遲回應你的信件….Sorry for the delay in responding to (your letter).
 

發信開場白

做確認： 

我很高興確認/證實（我收到你的信件）～I am pleased to confirm that + 子句 
Ex: I am pleased to confirm that I have received your letters. 

我可以確認/證實（某事）~I can confirm that + 子句 

我可以確認我們已經收到…I can confirm we have received…. 

只是一個快速的通知以證實/確認….Just a quick note to confirm …. 

只是一個簡短的通知以證實/確認…Just a short note to confirm that + 子句 

只是要證實/確認..Just to confirm that + 子句 

這是用來確認我將參加….This is to confirm that I will be attending …. 

這是用來確定～This is to confirm that + 子句 

這是用來確定～This is to confirm + 名詞片語 

我們特此確定～We hereby confirm that+子句 

我們希望確定～We wish to confirm that+子句 

我們希望確定以下事情：～We wish to confirm the following:子句 

您的請求已經被成功地處理～Your request has been successfully processed.