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I believe customer feedback does count in product development, but it should not be treated as the only guiding force. On the one hand, feedback helps companies identify practical problems, understand user preferences, and stay aligned with market demand. It can reveal weaknesses in design and improve customer satisfaction and loyalty. On the other hand, if companies rely too heavily on feedback, they may be misled by a small group of vocal customers or become too cautious to innovate. Some customer demands are also conflicting or unrealistic from a technical perspective. Therefore, the best approach is to use customer feedback as a valuable reference rather than an absolute rule. Successful product development requires both market awareness and the courage to pursue original ideas.